About Kempsey Regional Support

Kempsey Regional Support provides a range of person-centred care services to participants with a disability.

To receive our services, our participants must have a current NDIS plan and have completed the Intake process.

Don’t have an NDIS plan? Contact your local NDIA office on 1800-522-679 or check your eligibility.

Frequently Asked Questions

Who can use the service?
To receive supports from Kempsey Regional Support, you must have a current NDIS plan and have completed our Intake process.
This means a meeting with our Intake Coordinator to determine how we can best support you as a participant, as well as your family/carer.

How can the service be accessed?
Contact us on 6561-8300 or via email (info@krs.org.au) to make an appointment with our Intake Coordinator.
Or, if you have a Local Area Coordinator through the NDIA, they may refer you to us for services.

When can the service be used?
Our Intake Coordinator or Coordinator of Supports will meet with you to help plan the best way for you to receive supports.
This may be in a group or individual setting, depending on your goals and circumstances.

What will it cost?
The cost of providing supports to our participants is covered by that person’s plan.
There may be additional activity costs dependant on circumstances.

What are the benefits?
• New friends and experiences
• A personalised support network for our participants and their families/carers
• Community involvement
• Improved quality of life

Our Staff and Volunteers

Staff
Support Workers are preferred to hold a minimum Certificate III in Individual Supports or Disability Supports, or to have experience in this field.
Our dedicated office staff are available five days a week to coordinate services and support our in-field staff.
Kempsey Regional Support also rely on our volunteers who help in areas such as vehicle maintenance, group programs and respite.

Support Workers
Kempsey Regional Support employs a number of casual support workers whose primary role is the provision of direct support to people with disabilities on a paid basis. These workers may be used to support people with disabilities, their carers and families at short notice in ‘one off’ or emergency care situations or be linked to provide regular ongoing respite support.

Volunteers
Kempsey Regional Support also has a large number of volunteer support workers whose role is the provision of direct support to people with disabilities. These workers may be used to support people with disabilities, their carers and families at short notice in ‘one off’ or emergency care situations or be linked to provide regular ongoing respite support.

Rights of Volunteer/Support Workers
Kempsey Regional Support recognises that volunteers and support workers are an integral part of the service and have the right to:

• get job satisfaction

• participate in an orientation course before commencing with Kempsey Respite Service

• be given opportunities to gain further knowledge if disabilities issues, if they so desire

• be informed about the organisation, policies, procedures and programs

• receive sound guidance and direction from someone who is experienced, well informed and who has the the time to invest in giving guidance

• be involved in planning some aspects of the program and evaluating the program

• be recognised for the valuable contribution they make

• be protected and maintain personal safety

• be adequately informed about prospective consumers so that they can make an informed decision about care

• say 'no' to a consumer or placement

• complain about any aspect of the service that they are unhappy with through a Grievance procedure without fear of retribution

• receive ongoing supervision and support from staff and the Management Committee

• be assured personal information is kept confidential

Kempsey Regional Support also recognises that volunteers have the right to be:

• treated as co-workers
• reimbursed to ensure they are not financially disadvantaged and support workers have the right to be paid in accordance with award rates