About Kempsey Regional Support

Kempsey Regional Support provides a range of personalised services to people with support needs. We currently have over 200 people registered with us. Some of these people use our services on a regular basis and some only access us on a one-off basis.

To receive funded service from Kempsey Regional Support a person must have a disability which:
(a) is attributable to an intellectual, cognitive, neurological, psychiatric, sensory or physical impairment, or a combination of any of those impairments, and

b) is permanent or likely to be permanent, and

(c) results in a significant reduction in the person’s functional capacity in one or more areas of major life activity, including, for example, communication, social interaction, learning, mobility, decision-making, self-care and self-management, and

(d) results in the need for support, whether or not of an ongoing nature.
All families accessing Kempsey Regional Support are invited to participate in an annual satisfaction survey. Feedback from these surveys are collated and reviewed. Where necessary, changes are made to policies, procedures and practice to improve service delivery.

When families/carers register with Kempsey Regional Support they are informed of their right to raise complaints or concerns without fear of retribution. This information is provided to them in a registration package.

Our Services FAQ

Who can use the service?
To receive funded service from Kempsey Regional Support a person must have a disability which:
(a) is attributable to an intellectual, cognitive, neurological, psychiatric, sensory or physical impairment, or a combination of any of those impairments, and

(b) is permanent or likely to be permanent, and

(c) results in a significant reduction in the person’s functional capacity in one or more areas of major life activity, including, for example, communication, social interaction, learning, mobility, decision-making, self-care and self-management, and

(d) results in the need for support, whether or not of an ongoing nature.

How can the service be accessed?
KRS accepts referrals by professionals, work places, schools, families, carers, friends (only if consent is given by the person with a disability and their family), or by self-referral. After initial referral, KRS staff will contact the family to discuss respite needs and to complete the registration and assessment process. Within 2 weeks of the assessment, families will be advised of the services available to them. With permission from the person with a disability, their family and carers, KRS can connect them with other services to meet their needs. If so, that service will then register the person with a disability using their own referral process.

When can the service be used?
The service can be used according to an Individual Plan tailored in response to the needs of the person with a disability and their family/carer. For more information regarding Flexible Support, see below. The person with a disability can also register to participate in an age-appropriate Group programs, which provides respite for carers on a regular basis. For more information regarding Group programs, see below. Emergency or crisis support is available through the Commonwealth Respite and Carelink Centre (ph: 1800 052 222 )

What will it cost?
The cost of participation dependent on the type of activity, entry or ticket prices, meals, accommodation, support staff, volunteers and transport as required. KRS asks the family to make a contribution towards the cost of the activity, however, inability to pay will not exclude consumers from accessing our service and you can discuss other arrangements with us

What are the benefits?
• new friends
• new experiences for everyone
• a support network for the family
• better community understanding of disability
• satisfaction and new skills for the volunteer/support worker

Our Staff and Volunteers

Staff
Kempsey Regional Support employs a number of part time staff whose primary role is the provision of management, coordination and/or administration of respite support to families and carers. These positions include managers, support coordinators and administration officers.

Support Workers
Kempsey Regional Support employs a number of casual support workers whose primary role is the provision of direct support to people with disabilities on a paid basis. These workers may be used to support people with disabilities, their carers and families at short notice in ‘one off’ or emergency care situations or be linked to provide regular ongoing respite support.

Volunteers
Kempsey Regional Support also has a large number of volunteer support workers whose role is the provision of direct support to people with disabilities. These workers may be used to support people with disabilities, their carers and families at short notice in ‘one off’ or emergency care situations or be linked to provide regular ongoing respite support.

Rights of Volunteer/Support Workers
Kempsey Regional Support recognises that volunteers and support workers are an integral part of the service and have the right to:

• get job satisfaction

• participate in an orientation course before commencing with Kempsey Respite Service

• be given opportunities to gain further knowledge if disabilities issues, if they so desire

• be informed about the organisation, policies, procedures and programs

• receive sound guidance and direction from someone who is experienced, well informed and who has the the time to invest in giving guidance

• be involved in planning some aspects of the program and evaluating the program

• be recognised for the valuable contribution they make

• be protected and maintain personal safety

• be adequately informed about prospective consumers so that they can make an informed decision about care

• say 'no' to a consumer or placement

• complain about any aspect of the service that they are unhappy with through a Grievance procedure without fear of retribution

• receive ongoing supervision and support from staff and the Management Committee

• be assured personal information is kept confidential

Kempsey Regional Support also recognises that volunteers have the right to be:

• treated as co-workers
• reimbursed to ensure they are not financially disadvantaged and support workers have the right to be paid in accordance with award rates